Contact us

We wish you happy holidays and a great new year!

Holiday business hours

Reduced hours
8:00 a.m. to 2:00 p.m.		 Closed Regular hours
8:00 a.m. to 4:30 p.m.
December 24 December 25 and 26 December 29 and 30
December 31 January 1 January 2 and 5

Find information about your pension anytime in My Account.


How can we help?

Check out these popular topics for quick answers:


Message Centre

Get in touch with a pension expert using Message Centre, your secure personal pension inbox. Sign in to My Account and look for the envelope icon on your dashboard, then click the “Send a message” link below.

You can check on the status of your service request quickly and easily, anytime. Simply sign in to My Account and use Message Centre to review the progress of any request in the last 365 days. 

Sign in or register now


Phone

Call us toll-free in Canada and the U.S. from 8:00 am to 4:30 pm (PT), Monday through Friday. Ask us about assistance in your preferred language.

Please have your Person ID number ready when you call.

General enquiries

1-888-440-0111

Retired members

1-866-322-8277

Webinar support

1-877-558-5573

Fax

General enquiries

250-953-0412

Retired members

250-953-0431

Webinar support

250-953-0415

Address

PLEASE NOTE: Reception services are not available at BC Pension Corporation and documents cannot be dropped off in person.

Member mail & forms

College Pension Plan
PO Box 9460
Victoria, BC V8W 9V8

Couriers only

BC Pension Corporation Office
College Pension Plan
107-2940 Jutland Rd
Victoria, BC V8T 5K6

Contact the board

For questions about plan governance, rules or decisions contact the College Pension Board Secretariat.

Media enquiries

media@pensionsbc.ca

Registration numbers

CRA : 0361899
PBSA: P085498


Health and dental

Contact Green Shield Canada directly for questions about your retirement health and dental coverage and claims.

1-888-711-1119

Canada Dental Care Plan Eligibility form

If you are a retired member who has received the Canada Dental Care Plan Eligibility form:

  • Complete the applicable section
  • Scan pages 1 and 2
  • Upload PDF using Message Centre in My Account
    Note: Processing may take up to 14 days

The code in Box 15 on your previous tax slip (T4A) is correct. This means members have access to dental coverage even if they are no longer eligible to enrol.

If you’re waiting for a response, please note we’re experiencing high volumes of inquiries and are working diligently to complete requests as quickly as possible. We appreciate your patience and understanding.