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Teachers' > Employer General > Contact

COVID-19 Update

In these rapidly changing times, we continue working to serve you.

Find details about B.C. temporary pandemic pay and the extended distribution deadline for Member’s Benefit Statement and 2019 Report to Members, in addition to information about Pension Corporation operations, pension administration and information for your employees. Chances are, someone else has the same questions as you. We’ve collected answers to the questions you are asking in our COVID-19 Frequently Asked Questions.

All site visits and workshops are cancelled until further notice; webinars are being offered in place of workshops to answer your questions.

We are responding to requests and answering calls as promptly as possible – your patience is appreciated.

Please check back for updates. We continue to monitor the situation closely.


Contact us

Find who to contact at Pension Corporation when you have questions.

Remember to reference your organization ID when you contact us.

Office hours:
8:00 a.m. to 4:30 p.m. Monday through Friday

Mailing Address:
Teachers' Pension Plan
P.O. Box 9460
Victoria, BC V8W 9V8

Street address:
2995 Jutland Road, Victoria BC

Employer services and reporting responsibilities

  • Employees’ personal and employment records
  • Contribution rates
  • New member enrolment
  • General billing and payments
  • Pension adjustments
  • Contribution remittance
  • Service and salary
  • Members' long-term disability starts and stops
  • Employee information at termination/retirement
  • Web Services

Employer Operations

Phone
Toll-free in Canada and U.S.: 1 855 356-9701

Fax
250 356-1784

Message Board

employer.services@pensionsbc.ca

Employer education

  • Employer workshops, webinars and eLearning

Comprehensive Training, Payroll Reporting Refresher, Hot Topics webinar series and eLearning courses

Phone
Toll-free in Canada and U.S.:
1 855 356-9701

employer.education@pensionsbc.ca

Pension education

  • Employer-hosted training for members
  • Member online learning and workshops

Information and service requests for active members

  • Amended employee termination/retirement
  • Death of an employee
  • Disability benefits
  • Options for members at termination of employment or retirement
  • Separation and divorce
  • Service purchase applications and calculations
  • Shortened life expectancy

Retired member services

Policy-related services

  • Pension plan enrolment
  • Employer participation in the plan
  • Long-term disability policy approval for pension purposes

Policy

Employer enrolment enquiries

policy@pensionsbc.ca

Updates to LTD policy

ltd.policy@pensionsbc.ca
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