2017 extended health and dental coverage carrier change to Green Shield

Why did you conduct a request for proposal?

It is a governance responsibility of the participating Pension Board Group Benefit Plans to regularly assess the capabilities and financial terms of current and potential providers to ensure the expectations of the retiree members are met efficiently and cost-effectively.

Why did you choose Green Shield Canada?

Green Shield Canada was selected from a field of potential vendors through an evaluation process that assessed long-term financial terms, suitability of underwriting arrangements, and strength of customer service solutions.

What does this mean for the members?

The change in benefit providers enables the plan to continue to provide group extended health and dental benefits for our retired members and their dependents, and to work together to manage the long-term sustainability of the benefits programs.

Members will continue to receive their extended health and dental coverage as they do currently. There are no changes to the plan design or coverage. Some new value-added features will be available to members as a result of this change.

Who may I contact if I have questions about the decision?

If you have any questions about the change, please read the Board Communique or contact the Teachers’ Pension Board of Trustees through Pension Board Secretariat.

How are the Extended Health Care and Dental benefits funded?

Retired members pay full premiums for access to unsubsidized group health and dental plans. The plan does not subsidize any portion of extended health care premiums.

What are the extended health care and dental coverage monthly rates going to be?

Effective April 1, 2017, and subject to change at any time, the following extended health care and dental coverage monthly rates are in effect:

Single ($) Couple ($) Family ($)
Extended health 70.75 141.65 275.27
Essential dental 25.05 47.64 80.29
Enhanced dental 47.40 90.00 127.09

Understanding your pension

What kinds of taxes are taken off my monthly pension payment?

We are required by law to deduct income tax from your monthly pension payments, based on information provided by you on the TD1 and TD1BC Personal Tax Credits Return forms.

The taxation amount differs province to province and internationally. If you reside outside of Canada, we use tax rates for the appropriate country provided to us by Canada Revenue Agency.

If you would like to increase the amount of income tax we deduct from your monthly pension, you must send a written request by email*, fax or letter. Your request must include three personal identifiers such as your Person ID, full name, date of birth, telephone number, address and/or signature.

* If youíre concerned about the security of your email, you may prefer to use a fax or letter.

How do you know how much tax to take off my monthly pension payment?

We tax your pension based on federal and provincial minimums as outlined by Canada Revenue Agency (CRA).

Please note that we deduct income tax from your monthly pension on the notion that this is your only income.

If you have questions regarding whether or not you should have more income tax deducted from your pension, you should contact a tax professional or CRA at 1 800 959-8281 to discuss this matter further.

To request more income tax taken off of your pension, you must send a written request by email*, signed fax or signed letter. Your request must include three personal identifiers such as your Person ID, full name, date of birth, telephone number, address and/or signature, and specify one of the following:

  • The total dollar amount of income tax to be deducted;
  • The additional dollar amount of income tax to be deducted; or
  • Or the total per cent of income tax to be deducted.

* If youíre concerned about the security of your email, you may prefer to use a fax or letter.

When will my T4A/NR4 be available?

The previous yearís T4A/NR4 will be available on My Account in January of the following year. For example, your 2014 T4A is available in January of 2015.

We will also mail you the previous yearís T4A or NR4 by the end of February with your January semi-annual statement. If you have not received your tax form by that time, and you are not able to log on to My Account, please contact us.

Iíd like to change my beneficiary. What do I need to do?

Your ability to change your beneficiary or have multiple beneficiaries is based on the pension option you selected at retirement.

If you chose a single life pension option at retirement, and you did not have a spouse, you may download and complete the Change of Beneficiary form. Please submit the completed form to us by scanned email*, fax or letter. We will send you written confirmation regarding your change of beneficiary.

If you had a spouse at retirement, and chose a single life pension with a guarantee period, you may be able to change your beneficiary if your spouse waives their rights. Please contact us toll-free in Canada and U.S. at 1 866 876-8877.

If you chose a joint life pension option at retirement or your spouse did not waive their rights, you are not able to change your beneficiary, even if you have a separation agreement or court order.

If your option included a guarantee period, you may submit an application to nominate alternate beneficiary(ies).

Check your semi-annual statement to find out which pension option you chose at retirement.

* If youíre concerned about the security of your email, you may prefer to use a fax or letter.

How does my pension reflect cost of living increases?

Cost-of-living adjustments (COLA) are funded from the inflation adjustment account (IAA). The IAA is an account into which a portion of active membersí and employersí contributions are deposited to earn investment income.

COLA may be granted on top of your basic pension income to help offset the effects of cost of living increases. COLA is not guaranteed, but once it is granted, the adjustment becomes part of your basic pension.

COLA are applied to the lifetime portion of your pension, the bridge benefit (until age 65 or death) and the temporary annuity (until age 65 or death) if you chose this option at retirement.

Each January, the plan will send you an annual statement detailing the percentage and the amount of the cost of living increase, if any, for the year. The statement will also detail your revised gross monthly pension payment, your deductions and your revised net payment amount.

For a history of cost of living increases for your plan, see Cost-of-Living Adjustment.

How do I change my name with the plan?

To update your name with us, we need to receive your name change request in writing by scanned email*, fax or letter.

Your request must include:

  • three personal identifiers such as your Person ID, full name, date of birth, telephone number and/or address;
  • your new signature; and
  • documentation supporting the name change such as a birth certificate, marriage certificate and/or change of name document.

* If youíre concerned about the security of your email, you may prefer to use a fax or letter.

Receiving your pension

How and when will I receive my pension payment?

Here are the dates that pension payments are directly deposited into bank accounts.

Cheques delivered by mail usually arrive by these dates, but we cannot account for disruptions or inconsistencies in postal services.

To ensure you get your pension payment on time, every time, consider direct deposit.

Enroll for direct deposit by completing the Direct Deposit Authorization (financial institutions within Canada) form or the U.S. Direct Deposit Authorization (financial institutions within the United States) form and submitting it to us.

At this time, we are only able to deposit to accounts within Canada or the U.S.

How can I change the bank account my pension is deposited into?

For Canadian Direct Deposit, you must submit a completed Direct Deposit Authorization (financial institutions within Canada) form or a written request of the change to us by email* attachment, fax or letter.

The letter must include:

  • your new banking information such as a void cheque or bank pre-authorized deposit form;
  • your Person ID number and two additional identifiers such as your full name, date of birth, telephone number and/or address; and
  • your signature.

For U.S. Direct Deposit you must submit a completed U.S. Direct Deposit Authorization (financial institutions within the United States) form.

Your payment will start to be deposited into your U.S. account (in U.S. dollars) approximately two months after we receive your completed form.

While we strive to have your payments available on the deposit dates listed, your actual deposit date may vary depending on U.S. bank processing requirements.

At this time we are not able to do direct deposit to any account outside of Canada or the U.S. If you do not have a Canadian or U.S. account, we will send a cheque (in Canadian dollars) by mail to you.

* If youíre concerned about the security of your email, you may prefer to use a fax or letter.

I receive a direct deposit but I am moving; how do I change my address?

If you are moving into a care facility or retirement home, please include this in your request to change your address.

If you are moving within your current province and your pension payment is made by direct deposit:

  • you can update your address and phone number with us by phone, email*, signed fax or signed letter; and
  • your request must include your Person ID and two personal identifiers such as, full name, date of birth, previous telephone number and/or previous address.

If you are moving within BC, you should also update your telephone number and address with:

  • the Medical Services Plan of B.C. (MSP); they can be reached at 1 800 663-7100.
  • If you have coverage with Green Shield Canada (GSC) we will notify them on your behalf

If you are moving from one province to another and your pension payment is made by direct deposit:

  • you must update your address and phone number with us in writing by email, signed fax or signed letter;
  • you must include the date you arrived in your new province; and
  • you must include three personal identifiers such as your Person ID, full name, date of birth, previous telephone number and/or previous address.

If you are leaving Canada and your pension payment is made by direct deposit:

  • you must update your address and phone number with us in writing by email, signed fax or signed letter; and
  • you must include the date you left Canada and three personal identifiers such as your Person ID, full name, date of birth, previous telephone number and/or previous address.

Read the FAQs in the section: Health and dental coverage for more information on what happens to your medical, extended health, and dental coverage when you move.

*If you are concerned about the security of email, you may prefer to use a fax or letter to contact us.

I have my pension cheque mailed to me. How do I update my mailing address?

If you have your pension cheque mailed to you, you must submit your address change in writing to us by email* attachment, fax or letter.

The address change must include:

  • your new address, telephone number and email address, if applicable;
  • your Person ID number and two additional identifiers such as your full name, date of birth, previous telephone number and/or previous address; and
  • your signature.

At any time, you are able to have your cheque direct deposited to any account within Canada (Direct Deposit Authorization (financial institutions in Canada) form) or the US (U.S. Direct Deposit Authorization (financial institutions within the United States) form). If you would like to have your pension payment direct deposited, please return the completed deposit form to us by email* attachment, fax or letter.

* If youíre concerned about the security of your email, you may prefer to use a fax or letter.

I didnít receive my pension payment; what do I need to do?

If you have not received your pension payment, please contact us immediately.

You can call us toll-free in Canada and U.S. at 1 866 876-8877.

I paid my MSP premiums directly to MSP and now I am enrolled under my pension plan for the same period. How do I get a refund for the double-payment of premiums?

Medical Services Plan of B.C. (MSP) will issue you an automatic refund for the duplicate coverage. You do not need to do anything.

If you have more questions, you can contact MSP directly at 1 800 663-7100.

Medical Services Plan of B.C. (MSP), Green Shield Canada and/or extended health and dental coverage

How do I change my name with Green Shield Canada and/or Medical Services Plan of B.C. (MSP)?

To update your name with Green Shield Canada, send us your name change request in writing by scanned email*, fax or letter.

Your request must include:

  • three personal identifiers such as your Person ID, full name, date of birth, telephone number and/or address;
  • your new signature; and
  • documentation supporting the name change such as a birth certificate, marriage certificate and/or change of name document.

To update your name with MSP, please forward MSP's Group Change Request form directly to MSP with any supporting documentation as indicated on their form.

* If youíre concerned about the security of your email, you may prefer to use a fax or letter.

I just got married or am in a common-law relationship. Can I add my spouse to my extended health and dental benefits?

You may be eligible to add your spouse to your extended health and dental coverage.

Marriage
You must send us a copy of your marriage certificate and a completed Add Spouse and/or Dependant Coverage (for Extended Health Care and Dental) form within 60 days of your marriage. If you apply later than 60 days from the date of marriage, we will require proof of continuous comparable coverage with another extended health and dental plan.

Common-law
For your spouse to be eligible for extended health and dental coverage under your benefit plan you must be living together for a period of 12 months. Please submit a completed Add Spouse and/or Dependant Coverage (for Extended Health Care and Dental) form within 60 days after the 12 month period. If you apply later than 60 days from the eligibility date, we require proof of continuous coverage with another extended health and dental plan.

I just got married. Can I add my spouse to my Medical Services Plan of B.C. (MSP) coverage?

You may be eligible to add your spouse to your MSP coverage. You must send us a copy of your marriage certificate and a completed Add Spouse and/or Dependant Coverage (for Medical Services Plan) form.

If you and your spouse are common-law, you must wait until you have lived together for 12 months before applying for MSP coverage. Please submit a completed Add Spouse and/or Dependant Coverage (for Medical Services Plan) form to us.

What health and dental benefits are available to me?

We’ve partnered with Green Shield Canada to make extended health care and dental benefit coverage available to you at competitive rates. These plans supplement coverage available through the Medical Services Plan of B.C. (MSP), PharmaCare and other programs. Please visit the Health & Dental Care webpage in the Retired Members section of the website for more information.

What is covered under my extended health coverage and/or dental benefits through Green Shield Canada?

This booklet details the extended health and dental benefits available under your plan.

If you have further questions about what is covered, please call Green Shield Canada directly at 1 888 711-1119.

I no longer want to have my Medical Services Plan of B.C. (MSP), extended health or dental benefits through my pension plan. What do I need to do?

You must make this request in writing by email*, signed fax or signed letter.

Your request must include:

  • the specific benefit(s) you want to cancel; and
  • three personal identifiers such as your Person ID, full name, date of birth, telephone number and/or address.

Your benefit(s) will be cancelled at the end of the month that we receive your request. For example, if you send us your cancellation request on April 5, your benefit(s) will be cancelled as of April 30. You can continue to use your benefit(s) until April 30 as long as you submit your claim within filing deadlines.

Please ensure your pharmacist, dentist, or any other health care provider who has your Green Shield Canada claims number, does not submit any claims on your behalf for services after the last day of the month in which you submitted your cancellation request.

If any claims are paid by Green Shield Canada for services received after your cancellation effective date, then your benefit(s) cancellation date will be moved to the last day of that month. For example, if you send us your cancellation request on April 29, then your benefits will be cancelled effective April 30. However, we may not finish processing this cancellation until May 8. Therefore, if you use your benefits between May 1-7, we would need to adjust your cancellation date by one month to May 31.

For more information on eligible expenses, making claims and filing deadlines, please contact Green Shield Canada

*If you are concerned about the security of email, you may prefer to use a fax or letter to contact us.

I donít currently have extended health and/or dental coverage. Am I eligible for coverage?

In order to be eligible for extended health or dental coverage after retirement, you must be able to provide us with proof of continuous coverage from another benefit provider.

The Application for Voluntary Extended Health Care and Dental Benefits form sets out the full eligibility requirements on page 2, in the section titled ďWhat you need to know > EligibilityĒ.

How can I update my BC address with Green Shield Canada and order new cards?

You can update your address by contacting the plan at 1 866 876-8877. For replacement cards, contact Green Shield Canada at 1 888 711-1119 or visit their website.

At retirement, I did not add my spouse/dependant(s) onto my extended health and/or dental coverage. Can I still add them?

In order for your spouse/dependant(s) to be eligible to be added to your extended health and/or dental coverage, you must be able to meet the qualifications listed on page 2 of the Add Spouse and/or Dependant Coverage (for Extended Health Care and Dental) form.

How do I make extended health and dental claims?

All extended health and dental claims must be sent to Green Shield Canada (GSC).

Extended health claim forms and dental claim forms are available online.

If you have questions about your claim, please call Green Shield Canada at 1 888 711-1119.

The Medical Services Plan of B.C. (MSP) has informed me that my name is not correct on my MSP account and has told me I must contact you. What do I need to do?

To update your information with MSP, please forward MSP's Group Change Request form directly to MSP, with any supporting documentation as indicated on their form. If you have any further questions, you can contact MSP directly at 1 800 663-7100.

How do I apply for premium assistance?

If your MSP premiums are deducted from your pension payments, you must forward your application to apply for premium assistance to us.

We are only able to process premium assistance applications for six tax years (the current year and five previous years). To process premium assistance applications for previous tax years, we require a copy of your Notice of Assessment for each of those years (and your spouseís, if applicable) from Canada Revenue Agency (CRA) showing your familyís net income.

If you have already completed an application and are currently receiving regular premium assistance, you do not need to apply again for January 2017.
Applications for regular premium assistance include a declaration of consent for Health Insurance BC to verify annual income with CRA. If you submitted a signed and completed application form, and are currently receiving regular premium assistance, you do not need to reapply. We will assess your eligibility and adjust your premium rate accordingly as of January 1, 2017.

If you have not yet applied for regular premium assistance, use the premium assistance eligibility calculator to determine whether you might be eligible.
The online calculator allows you to assess your eligibility for regular premium assistance based on your net income and allowable deductions. Follow the instructions and complete the online form based on your calculated income, and forward the completed form to the pension plan. To process premium assistance applications for previous tax years, we require a copy of your Notice of Assessment (and your spouseís, if applicable) from CRA showing your familyís net income for each applicable year.

I paid my MSP premiums directly to MSP and now I am enrolled under my pension plan for the same period. How do I get a refund for the double-payment of premiums?

MSP will issue you an automatic refund for the duplicate coverage. You do not need to do anything.

If you have more questions, you can contact MSP directly at 1 800 663-7100.

I have contacted Green Shield Canada to update my address and they say I must contact you. What do I need to do?

You can update your address by contacting the plan at 1 866 876-8877.

If you are moving from one province to another you must submit your request to us in writing by email*, fax or letter. Your request must include three personal identifiers such as your Person ID, full name, date of birth, previous phone number and/or previous address. We will update your address with Green Shield Canada.

I am moving back to BC. Am I eligible for extended health and dental benefits and medical coverage by the Medical Services Plan of B.C. (MSP)?

Extended health and dental benefits
Canadian citizens and holders of permanent resident status who move back to BC from outside the province are eligible for group extended health and dental benefits, provided the following conditions are met:

  • written correspondence (email*, signed fax or signed letter) is received by us within 60 days of your return; and
  • a waiting period, consisting of the balance of the month in which residence is re established plus two additional months, has elapsed; and
  • you provide proof of continuous coverage with another extended health and dental plan.

MSP
Medical coverage is available under MSP after completion of the waiting period. Please make the necessary arrangements to continue coverage with your former province until the waiting period in BC is completed.

* If youíre concerned about the security of your email, you may prefer to use a fax or letter.

I have just returned to Canada after living abroad. What do I need to do to get medical coverage and extended health and dental benefits?

To apply for extended health and/or dental benefits that you had before leaving, you must notify us in writing by email*, signed fax, or signed letter within 60 days of your return to Canada, otherwise proof of continuous coverage will be required. In your notification, you must include three personal identifiers such as your Person ID, full name, date of birth, telephone number and/or address.

To apply for medical coverage, contact the medical plan in your province or territory of residence.

* If youíre concerned about the security of your email, you may prefer to use a fax or letter.

I am leaving Canada. What do I need to do?

Please contact us in writing by email*, signed fax or signed letter advising us of your new address, telephone number and the date you left Canada. Your request must include three personal identifiers such as your Person ID, full name, date of birth, previous telephone number and/or previous address.

As you are no longer a permanent resident of Canada, your Medical Services Plan of B.C. (MSP) and/or Green Shield Canada extended health and dental coverage will be terminated at the end of the month you leave Canada, or the end of the month we receive your written notification.

* If youíre concerned about the security of your email, you may prefer to use a fax or letter.

My spouse and I have separated. Are they still eligible for MSP, extended health and dental coverage under my plan?

Extended health and dental benefits
As you and your spouse are separated/no longer living in a marriage-like relationship, your spouse is no longer eligible for extended health and/or dental benefits under your plan.

Your spouse’s extended health and dental benefits will be cancelled effective the end of the month we receive notification. Please contact us by phone, email*, signed fax or signed letter to advise us of your separation.

Green Shield Canada will not reimburse extended health and dental claims for your ex-spouse under your plan after the cancellation date.

MSP
MSP coverage for your spouse will continue under your plan until we receive a written request from you to cancel coverage, or you are legally divorced, or your pension is divided. If you divorce you must notify us in order to make the necessary changes.

Please send your cancel request to us in writing by email*, signed fax, or signed letter specifying which, or all, benefits you would like to cancel. In your request, you must include three personal identifiers such as your Person ID, full name, date of birth, telephone number and/or address.

* If you’re concerned about the security of your email, you may prefer to use a fax or letter.

Iíd like my spouse to continue to receive extended health and dental coverage under my plan, even though we have separated. What happens if I donít notify you that weíve separated?

As you and your spouse are separated/no longer living in a marriage-like relationship, your spouse is no longer eligible for extended health and dental coverage under your plan.

If it is determined that your spouse has not been eligible for extended health or dental coverage and has made claims after their ineligibility date, you may be responsible for repaying those claims.

Is my spouse eligible to come back on my extended health and dental coverage if we reconcile?

Marriage
If you and your spouse did not divorce and reconcile in the future, you must submit a completed Add Spouse and/or Dependant Coverage (for Extended Health Care and Dental) form within 60 days of that date to reinstate their extended health and dental coverage under the plan. After 60 days, proof will be required that they maintained continuous coverage with another extended health and dental plan.

Common-law
If you and your spouse are common-law, you must wait until you have lived together again for 12 months before applying for extended health and dental coverage.

Please submit a completed Add Spouse and/or Dependant Coverage (for Extended Health Care and Dental) form within 60 days after the 12 month period. If you apply later than 60 days from the eligibility date, we require proof of continuous coverage with another extended health and dental plan.

Iíve gotten married or am in a common-law relationship. Is my spouse eligible to receive extended health and dental coverage under my plan?

You may be eligible to add your spouse to your extended health and dental coverage.

Marriage
You must send us a copy of your marriage certificate and a completed Add Spouse and/or Dependant Coverage (for Extended Health Care and Dental) form within 60 days of your marriage. If you apply later than 60 days from the date of marriage, we will require proof of continuous comparable coverage with another extended health and dental plan.

Common-law
For your spouse to be eligible for extended health and dental coverage under your benefit plan you must be living together for a period of 12 months. Please submit a completed Add Spouse and/or Dependant Coverage (for Extended Health Care and Dental) form within 60 days after the 12 month period. If you apply later than 60 days from the eligibility date, we require proof of continuous coverage with another extended health and dental plan.

I am returning to Canada after living abroad. What do I need to do?

To apply for medical coverage through Medical Services Plan of B.C. (MSP) on your return to BC, please contact the plan directly. If you are returning to a province or territory other than BC, please contact the medical plan in your province or territory of residence to apply for coverage

To apply for Green Shield Canada extended health and dental coverage you must notify us, in writing by email*, fax or letter, within 60 days of your return to Canada. In your written notification, you must include three personal identifiers such as your Person ID, full name, date of birth, telephone number and/or address.

* If you're concerned about the security of your email, you may prefer to use a fax or letter.

If youíre moving/ If you have moved

Iíve moved to a different province/out of Canada. Will this affect my pension?

The taxation amount differs province to province and internationally. If you reside outside of Canada, we use tax rates for the appropriate country provided to us by Canada Revenue Agency.

I have contacted Green Shield Canada to update my address and they say I must contact you. What do I need to do?

You can update your address by contacting the plan at 1 866 876-8877.

If you are moving from one province to another you must submit your request to us in writing by email*, fax or letter. Your request must include three personal identifiers such as your Person ID, full name, date of birth, previous phone number and/or previous address. We will update your address with Green Shield Canada.

I am moving out of Canada, what do I need to do when I leave?

Please contact us in writing by email*, signed fax or signed letter advising us of your new address, telephone number and the date you left Canada. Your request must include three personal identifiers such as your Person ID, full name, date of birth, previous telephone number and/or previous address.

As you are no longer a permanent resident of Canada, your Medical Services Plan of B.C. (MSP) and/or Green Shield Canada extended health and dental coverage will be terminated at the end of the month you leave Canada, or the end of the month we receive your written notification.

* If you’re concerned about the security of your email, you may prefer to use a fax or letter.

I am returning to Canada after living abroad. What do I need to do?

Please contact us in writing by email*, signed fax or signed letter within 60 days of returning to Canada. Please be sure to include:

  • your new address and telephone number;
  • the date you returned to Canada; and
  • your Person ID number and two additional identifiers such as your full name, your date of birth, your previous mailing address and/or phone number.

In addition, please contact the medical plan in your province or territory of residence to apply for coverage.

* If youíre concerned about the security of your email, you may prefer to use a fax or letter.

I receive a direct deposit. I am moving but not changing banks; how do I change my address?

If you are moving into a care facility or retirement home, please include this in your request to change your address.

If you are moving within your current province and your pension payment is made by direct deposit:

  • you can update your address and phone number with us by phone, email*, signed fax or signed letter; and
  • your request must include your Person ID and two personal identifiers such as, full name, date of birth, previous telephone number and/or previous address.

If you are moving within BC, you should also update your telephone number and address with:

  • the Medical Services Plan of B.C. (MSP); they can be reached at 1 800 663-7100.
  • If you have coverage with Green Shield Canada (GSC) we will notify them on your behalf

If you are moving from one province to another and your pension payment is made by direct deposit:

  • you must update your address and phone number with us in writing by email, signed fax or signed letter;
  • you must include the date you arrived in your new province; and
  • you must include three personal identifiers such as your Person ID, full name, date of birth, previous telephone number and/or previous address.

If you are leaving Canada and your pension payment is made by direct deposit:

  • you must update your address and phone number with us in writing by email, signed fax or signed letter; and
  • you must include the date you left Canada and three personal identifiers such as your Person ID, full name, date of birth, previous telephone number and/or previous address.

Read the FAQs in the section: Health and dental coverage for more information on what happens to your medical, extended health, and dental coverage when you move.

*If you are concerned about the security of email, you may prefer to use a fax or letter to contact us.

I have my pension cheque mailed to me. How do I update my mailing address?

If you have your pension cheque mailed to you, you must submit your address change in writing to us by email* attachment, fax or letter.

The address change must include:

  • your new address, telephone number and email address, if applicable;
  • your Person ID number and two additional identifiers such as your full name, date of birth, previous telephone number and/or previous address; and
  • your signature.

At any time, you are able to have your cheque direct deposited to any account within Canada (Direct Deposit Authorization (financial institutions in Canada) form) or the US (U.S. Direct Deposit Authorization (financial institutions within the United States) form). If you would like to have your pension payment direct deposited, please return the completed deposit form to us by email* attachment, fax or letter.

* If youíre concerned about the security of your email, you may prefer to use a fax or letter.

How can I update my BC address with Green Shield Canada and order new cards?

You can update your address by contacting the plan at 1 866 876-8877. For replacement cards, contact Green Shield Canada at 1 888 711-1119 or visit their website

Can I keep my MSP, extended health and/or dental benefits active while I am outside of Canada?

If you are leaving the country for an extended period (six months or more), contact us to find out if you can maintain your MSP, extended health care and/or dental benefits.

Going back to work

I am looking at going back to work, what do I need to know?

If you are receiving a pension from the Teachersí Pension Plan and return to work for a Teachersí Pension Plan employer, your pension payments will continue. You may not re-start contributions to the plan. Be sure to confirm with your employer that you are a retired member, so contributions are not deducted from your pay.

If you have questions about your personal financial situation, you should seek independent financial advice.

Estate planning

My spouse, beneficiary and/or dependant has passed away. What do I need to do?

Please contact us by phone, email*, signed fax or signed letter to report the death of your spouse, beneficiary and/or dependant.

We will need a copy of the death certificate if they are your beneficiary or on your health benefits. This can be forwarded by scanned email*, fax or letter. We do not need an original or certified copy of the death certificate.

We will advise the Medical Services Plan of B.C. and Green Shield Canada on your behalf regarding the cancellation termination of medical, extended health and dental coverage. Any refund of premiums will be added to your pension payment once we have finalized this change on your pension.

* If you're concerned about the security of your email, you may prefer to use a fax or letter.

I need to report the death of a retired pension plan member. What should I do?

Please contact us by phone, email*, fax or letter right away to report the death of one of our members.

When you contact us, we will need:

  • you to identify the plan member using three personal identifiers such as their Person ID, full name, date of birth, telephone number and/or address;
  • contact information for the executor named in the will;
  • a copy of the death certificate. This can be forwarded by scanned email*, fax or letter. We do not need an original or certified copy of the death certificate.

* If youíre concerned about the security of your email, you may prefer to use a fax or letter.

I am the executor named in the will for a deceased retired pension plan member. What do I need to do?

Please contact us as soon as possible by phone, email*, fax or letter to report the death of the member.

When you contact us, we will need:

  • you to identify the plan member using three personal identifiers such as their Person ID, full name, date of birth, telephone number and/or address;
  • a copy of the death certificate. This can be forwarded by scanned email*, fax or letter. We do not need an original or certified copy of the death certificate.

We are only able to release information relating to the estate portion of this pension. We will not be able to advise whether there is a portion of the pension payable to a named beneficiary.

The T4A or NR4 will be forwarded to you, the executor, when the pension is finalized.

* If youíre concerned about the security of your email, you may prefer to use a fax or letter.

I am the beneficiary for a deceased retired pension plan member. What do I need to do?

Please contact us as soon as possible by phone, email*, fax or letter to report the death of the member.

When you contact us, we will need:

  • you to identify the plan member using three personal identifiers such as their Person ID, full name, date of birth, telephone number and/or address;
  • contact information for the executor named in the will; a copy of the death certificate. This can be forwarded by scanned email*, fax or letter. We do not need an original or certified copy of the death certificate.

* If youíre concerned about the security of your email, you may prefer to use a fax or letter.

Separation / Divorce

I am separating from/divorcing my spouse, what happens now?

Please review PensionFacts How a separation or divorce affects your pension.

In addition, please note that your spouse will no longer be eligible for medical, extended health and/or dental benefits as soon as they do not meet the definition of spouse, which is determined by the medical, extended health and/or dental benefits provider.

Please contact us as soon as possible by phone, email*, signed fax or signed letter to report your separation.

* If you're concerned about the security of your email, you may prefer to use a fax or letter.

My spouse and I are separating/divorcing. Iíd like to remove them as my beneficiary. What do I need to do?

Your ability to change your beneficiary is based on the pension option you selected at retirement.

If you did not have a spouse at retirement and chose a single life pension with a guarantee period, you may download the Change of Beneficiary form. Please submit the completed form to us by scanned email*, fax or letter. We will send you written confirmation regarding your change of beneficiary.

If you had a spouse at retirement, and chose a single life pension with a guarantee period, you may be able to change your beneficiary if your spouse waives their rights. Please contact us toll-free in Canada and U.S. at 1 866 876-8877.

If you chose a joint life pension at retirement or your spouse did not waive their rights to the minimum 60 per cent lifetime survivor’s benefit, you are not able to change your beneficiary, even if you have a separation agreement or court order. If your option included a guarantee period, you may submit an application to nominate alternate beneficiary(ies).

Check your semi-annual statement to find out which pension option you chose at retirement.

* If you're concerned about the security of your email, you may prefer to use a fax or letter.

My spouse and I have separated. Are they still eligible for MSP, extended health and dental coverage under my plan?

Extended health and dental benefits
As you and your spouse are separated/no longer living in a marriage-like relationship, your spouse is no longer eligible for extended health and/or dental benefits under your plan.

Your spouse’s extended health and dental benefits will be cancelled effective the end of the month we receive notification. Please contact us as soon as possible by telephone, email*, signed fax or signed letter to report your separation.

Green Shield Canada will not reimburse extended health and dental claims for your ex-spouse under your plan after the cancellation date.

MSP
MSP coverage for your spouse will continue under your plan until we receive a written request by email*, fax or letter from you to cancel coverage, or you are legally divorced, or your pension is divided. If you divorce you must notify us in order to make the necessary changes.

* If you're concerned about the security of your email, you may prefer to use a fax or letter.

Iíd like my spouse to continue to receive extended health and dental coverage under my plan, even though we have separated. What happens if I donít notify you that weíve separated?

As you and your spouse are separated/no longer living in a marriage-like relationship, your spouse will is no longer be eligible for extended health and dental benefits under your plan.

If it is determined that your spouse has not been eligible for extended health or dental coverage and has made claims after their ineligibility date, you may be responsible for repaying those claims.

Is my spouse eligible to come back on my extended health and dental coverage if we reconcile?

Marriage
If you and your spouse did not divorce and reconcile in the future, you must submit a completed Add Spouse and/or Dependant Coverage (for Extended Health Care and Dental) form within 60 days of that date to reinstate their extended health and dental coverage under the plan. After 60 days, proof will be required that they maintained continuous coverage with another extended health and dental plan.

Common-law
If you and your spouse are common-law, you must wait until you have lived together again for 12 months before applying for extended health and dental coverage.

Please submit a completed Add Spouse and/or Dependant Coverage (for Extended Health Care and Dental) form within 60 days after the 12 month period. If you apply later than 60 days from the eligibility date, we require proof of continuous coverage with another extended health and dental plan.

Helping a member

I am helping a retired member and we have questions about their pension. Am I able to call the plan?

Pension information is only available to the retired member or their legal representative. If you call or email us, we will only be able to provide very general answers. In order to provide specific answers about a member’s pension, we will require either verbal permission from the member at the time of your phone call, or we will require a completed Release of Information Authorization form or Power of Attorney, signed by the member and submitted to us.

I have a Power of Attorney for a retired member. Can I use it to call in and ask questions regarding their pension?

In order to call in and ask questions regarding a memberís pension, you must first provide us with a copy of the Power of Attorney.

The Power of Attorney must:

  • name you as an enduring power of attorney;
  • give you financial authority ; and
  • the financial authority cannot be specific to a single financial institution. It has to give you the authority to make specific changes to the memberís pension, including where payments can be directed.

This can be sent in by scanned email*, fax or letter. We do not need an original or certified copy of the Power of Attorney, but please ensure that contact information for the Attorney(s) is included in case we need to contact you.

Once approved, the Power of Attorney will be placed on the memberís pension account, and the Power of Attorney will be able to call in and ask questions as they arise.

* If youíre concerned about the security of your email, you may prefer to use a fax or letter.

A retired member wants me to help with their pension, is a Power of Attorney the only document acceptable to release information?

If the retired member chooses not to appoint an Attorney, they may sign a Release of Information Authorization form.

The Release of Information Authorization has limitations; it only allows us to release information regarding the pension. It does not allow you to make any changes to the pension, such as bank account or address updates.

In addition, the Release of Information Authorization is valid for one (1) year from the date of the Release is signed. A new Release of Information Authorization will need to be executed and submitted to us each year.