Our goal: engaged, informed plan members & employers
The Teachers’ Pension Board of Trustees (board) is committed to proactively providing comprehensive information and easy‑to‑use services so plan members can engage with and make informed decisions about their pensions.
Through the plan’s administrative agent, the British Columbia Pension Corporation, members and employers can choose from printed and online information, online resources, plus seminars throughout the province. When members and employers email, visit, call or write the plan, experienced and well-trained client representatives respond to a wide range of requests. This includes providing pension plan information or benefit calculations, helping employers with reporting and assisting active and retired members with pension applications.
The web is key to providing services to plan members and employers. The My Account portal allows active and inactive members to view their personal information; active members can access personalized tools. New this year, retired members can use My Account to view their personal information, pension statements, beneficiaries and more online. Many web‑based resources and tools are also available for plan employers, including a secure online contribution remittance service.
Superior service, high value
Through its Service Delivery Plan with the British Columbia Pension Corporation, the board approves service standards and monitors performance against those standards. Regular surveys of plan members and employers show that both groups are highly satisfied with the service they receive.
In 2013, the plan:
responded to over 29,000 phone calls
completed over 26,000 service requests
held 79 member seminars for over 2,300 attendees
My Account is an online service for active, inactive and retired members. My Account has been open to retired members since July 1, 2013. As at December 31, 2013: